How Pricing Works:

• BM has a simple charging structure based on the number of Active Users you have on your account
• You can view the pricing details per plan type here: https://buildmanager.com.au/pricing 
• You can view the Active Users on your account by going to Admin > Users 
• Note that Staff using the BM App only are not included in your User count for billing purposes
• Therefore you may have 15 staff using the BM App only, but only 3 users with a desktop login 

How Billing Works:

• When you sign up with BM you get a 14 free trial, no credit card details are required to sign-up or use your account for the first 14 days 
• On the 15th day your Account will be suspended, this means you are required to enter your credit card details to set your Account to Active 
• When you login you will be presented with a screen to enter your Credit Card details and update your Account 
• Billing will from then on occur every month on this date

How to Update My Billing (Credit Card) Details:

• When you have logged in, go to Admin > Account and then click on the Billing tab
• You can enter new Credit Card details and click "Update Account"

What Happens if a Payment Fails:

• If on the monthly payment the transaction fails, we will retry to process the payment 3 further times
• If we fail on the third time your Account will be Suspended and an Active payment method will be required to be entered again

For any billing questions please contact BM Support team.